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BACK TO CINEMAS

As we begin to settle back in to doing the things we love, the WTW & Scott Cinema Group has been hard at work making sure our venues are even safer so that you can continue to enjoy new movies with a captivated audience. These procedures have been developed in line with Government guidance. When visiting the cinema, things may work a little differently for now - here's some of the core new policies and procedures you can expect to find when you visit us...

FACE COVERINGS

It is now a requirement to wear a face covering in cinemas in England. This can be taken off to eat food and drink when in your seat inside the auditorium. Please do not leave your face coverings in the cinema after the show.

WATCHING A MOVIE

All auditoria are limited to a maximum of 35% of their physical capacity. Only alternate rows of seats are in use and nobody will be sat beside you.

PHYSICAL DISTANCING

While queuing, please keep 1m away from the person in front of you. Please be respectful of other people when walking to or from the toilets as space is very limited in these areas. Please follow staff instructions when leaving the cinema.

BOOKING & PAYMENTS

Advance Booking is strongly advised - the booking fee has temporarily been reduced to allow for this. Some snacks and drinks may not be available. Please try to pay by card or contactless where possible.

HEALTH & HYGIENE

Screens are installed at all service points. Please use the hand sanitiser provided around the building. Staff are regularly disinfecting all contact points in the building and have all the necessary PPE required in order to safely do their jobs.

READ OUR FULL COVID-SECURE STATEMENT AND OPERATIONAL PROCEDURES HERE

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GIFT CARDS

GIFT CARDS

New: Electronic Gift Cards are now available for all Scott Cinemas venues online. Find out all about it below including how to buy a card, how to use it to book tickets online, and how to top it up and check your balance.

 

Please be aware: when purchasing a gift card, the act of printing address envelopes is automated - please ensure you correctly add the delivery name and address as you would want it to be shown on the envelope. The details are printed EXACTLY as you input. Please pay special attention to postcodes - an incorrect postcode may mean your purchase does not arrive.

Important Information Update: We are currently only be using a basic Royal Mail postage service for online Gift Card orders - first class post. This method of posting does not come with tracking information. We are taking this precaution to avoid our cinema teams having to queue in post offices. 

 
 

BUYING A CARD

E-Gift Cards are now available for instant delivery by email.

You can purchase a card in any Scott Cinemas venue, online using the options above, or by calling the telephone number below.

At the cinema, the cashier will swipe the card when selling it to you, and load it with the amount you require - the minimum value is £5.00, but there's no maximum, and you can have any value that you choose.

If purchasing a gift card for postal delivery,  you will receive a wallet - we have Generic, Kids & Christmas style cards available - and envelope with the card. Within the wallet, there's space to write a message if the Gift Card is to be used as a present.

When you purchase a card online, your confirmation payment receipt will show as "Bristol Orpheus" - this is because we process all sales from a single location, but your Gift Cards can still be used in any of our Scott Cinemas venues.

If ordering a e-gift card, you'll receive this by email to your email address, or the recipient you're buying the gift card for. There are two designs of E-Gift Card available, a standard design, or a folderable design. These are available by selecting one of the two E-Gift Card options above.

CHOOSE FROM FOUR EXCITING WALLET DESIGNS

We have four different gift wallet designs to accompany your card. Choose from:

  • Standard - ideal for general use, such as birthdays, this wallet features a film strip and bow on a DL-size card
  • Christmas Blue - a blue background with white Christmas Tree on a DL-size card
  • Christmas Pink - a pink background with white Christmas Tree, on a DL-size card
  • Kids - this wallet uses our Kids Crew branding with one blue and one pink side, on a DL-size card

Do note that the above images are optimised for display on a computer screen and don't accurately represent what you will see in print - we can't show you the lovely matt silver here!

NOT A GIFT?

You don't have to be buying this as a gift - why not set youself a monthly 'movie budget' if you're a regular visitor? You can add value to the card at any time you choose, either by asking the cashier in the cinema, or by using the link below to top up!

USING A CARD IN A CINEMA

If you're buying tickets in person at the cinema, simply present your card or e-gift card to the cashier. You can choose to pay using your whole balance (if the value of the purchase exceeds the value of the card, just pay the difference...) or you can choose to use a certain amount from the card, and save the rest for next time!

You can also use your card to purchase refreshments at the cinema.

If you've used all of your balance, why not keep hold of the card and top it up whenever you would like? You could set youself a monthly movie budget, or use it to give the kids a treat!

USING THE CARD ONLINE

You can also redeem your card when purchasing tickets on the internet. Just follow the booking process as normal and click 'Pay Using a Gift Card' as your payment choice. You will be prompted to type in the card number, and also the 4-digit PIN from the back of the card or on your e-gift card - simply scratch off the panel to find this. On your e-gift card, this will be found under the serial number and amount.

Sadly, you can't use your Gift Card to book over the telephone, and if you hold one of our older vouchers or earlier cards (without the electronic strip on the rear), you can only use these in person at the cinema.

 

ONLINE & TELEPHONE GIFT CARD ORDERS

You can purchase gift cards online using the options above. Just fill out the order and we will send it to you, or to the recipient of your choice. When you purchase a card online, your confirmation payment receipt will show as "Bristol Orpheus" - this is because we process all sales from a single location, but your Gift Cards can still be used in any of our Scott Cinemas venues. You can also call 01271 342 550 from 2pm daily to place an order by telephone. Simply leave a message and someone will call you back.. We can send the card to any address, but don't forget that if it's a gift, you may want to write a message to go with it first...!

 

WANT TO KNOW WHAT YOU CAN DO WITH OUR VOUCHERS?

We've sold many different types of Gift Vouchers over the years, and the information below should help you determine which kind of voucher or card you have. If you have any of our old yellow £2.50 vouchers, these are still valid and can be used at any time. We only sell the electronic Gift Cards now, but any of the existing vouchers can still be used in cinemas.

  • Yellow (£2.50) or Blue (£5.00) paper gift vouchers - you can still use these in cinemas, so start turning out those untouched drawers to find them!
  • Grey (£5.00) or Purple (£10.00) plastic gift cards - you can still use these in cinemas.
  • Grey or Black Electronic Gift Cards, with a magnetic strip on the reverse - you can use these in cinemas, or you can use them to book in advance online. You can also keep adding more value to them. They expire 24 months after the first purchase date, unless more value is added.

    PLEASE BE AWARE THAT SCOTT CINEMAS GIFT CARDS CANNOT BE USED IN WTW CINEMA VENUES.
 

THE SMALL PRINT - STUFF WE HAVE TO TELL YOU!

1. You can load your card with any value, but the initial minimum value when buying a card for the first time is £5.00. 2. Your card will expire 24 months after the first purchase date, unless you add value to it again. This means that you have two years to use the value thats on the card, unless you choose to add more to it - if and when you add value, the card remains active for a further 24 months from that date. 3. Finished with your card? Please dispose of it with care - it's plastic, so can go out with your household recycling, but make sure you cut the magnetic strip first. 4. Neither the card, nor our computer system, holds any of your personal data - the only info we store is the number encoded on the magnetic stripe and the current balance. 5. The physical card itself has no cash value. 6. If you lose your card, we're afraid that we can't recover the balance by any means. 7. We can't accept card numbers written down on paper - you must present the card to the cashier to exchange the held balance at the cinema. 8. We reserve the right to take out of circulation any card that we may believe has been used fraudulently. An example of fraudulent use is selling the card on internet auction sites. 9. If there is any cause for your purchase at the cinema to be refunded, the refund will be back to the Gift Card you used to purchase. Even if you have used the balance on the card, please keep hold of it for a few days. We cannot refund Gift Card balances back as cash, nor will we exchange any remaining balances on any card for cash.10. Scott Cinemas Gift cards cannot be used in WTW Cinema venues.

 

 
Important notice for Lyme Regis Customers:

We realise that you likely won't be able to use your Gift Cards while the cinema is closed. All of our other cinemas accept them - so you could go for a day trip to either Sidmouth or Exmouth - but if you get in touch with us, we can extend the life of the card for a further 24 months. Please send us a message with the long number from the front of the card and we will sort it all out for you.